Kaiser Permanente Hayward-Sleepy Hollow Medical Offices

Experiencia negativa: My 9 year sick child was denied care for being 10 minutes late. The MA Anh was super rude to my husband and sick child. My husband and twins waited in the lobby for a while until they were taken to a room and again waited 1 hours just to be told they are not sure if my sick son will be seen today for being late and the doctor is too busy. Really!!! This was a visit for a sick child not a regular visit. If the doctor wanted, they could have popped in the room for a bit to see my son but no. I would never recommend anything seeing this doctor Zavorotinskaya. I had to rebook my son's appointment for the next day at Fremont and all the staff over there were nice and sad to hear my son was denied care. This is not the first time Kaiser has neglected care for my family. No parent should go through this.

Experiencia fantástica: Great service received from Dr. Yamanaka and staff.

Experiencia fantástica: The appt. was on time. The nurses and doctor were efficient, pleasant, and always ready to answer any questions.

Experiencia fantástica: Dr Arora as always was diligent. She had reviewed all the lab works before meeting my Mom and made some changes on her Meds accordingly. Competent and professional. Also very patient and caring.

Experiencia positiva: KP needs to reduce the delay in seeing the doctor. We waited more than 20 minutes after being put in a room, to see the doctor, and this is the norm.

Experiencia fantástica: I love Dr. Hertz. He is such a blast. Funny and makes the kids feel comfortable. He's a world of information. And on it. Doesn't forget to follow up. SOOO glad we were referred to him and i'm so happy he accepted the girls as his patients.

Experiencia fantástica: Location: Sleepy Hollow Medical Offices Clinician: Natalie N Cac MD Date: 07-17-2024. Dr CAC and TEAM are wonderful. They took their time and experiences to make me very comfortable and meticulously get prepared for tests questions and answers. My results outcome and experience came extremely positive. Without no hesitation, I will strongly recommend the abovementioned TEAM. No regret. Thanks.

Experiencia fantástica: My rushed my mother in-law here around 5am for feeling dizzy and vomiting. From the security, admitting nurses, nurses and doctors everyone was kind answered all question. They did many test to eliminate all major health problems. They checked on us frequently and just were very kind to us which goes a long way when you're feeling worried for a loved one. Each and every person who works there was amazing

Experiencia fantástica: I needed urgent care in one days time. I called in the morning, was in and (even with blood work) smoothly and quickly. My needs were addressed quickly and professionally. Had I not received such efficent care I could be living with long term health issues.

Experiencia fantástica: Very good

Experiencia fantástica: Dr Hosseini is a caring Neurologist who takes the time to review all symptoms and put thought and care into the treatment plan

Experiencia fantástica: Dr Slinin and her staff explained very clearly to me the current state of my condition and the steps I need to take to improve it.

Experiencia fantástica: We want to recognize Mahtab Maryam Danai MD. A lot of knowledge. So helpful. Great customer service. And all staff of pediatricians departments in Hayward.many thanks for everything you guys do.

Experiencia fantástica: We had a great experience. Every staff member that we encountered were so friendly, helpful, and made a very complicated doctor visit ( school check up + TB test) very easy. The check in staff , nurses, and doctor gave us exceptional service and care. The staff in the pharmacy and lab were also very friendly and made our whole experience great. Thank you Kaiser sleepy hollow!

Experiencia fantástica: Very knowledgeable, friendly and professional staffs.

Experiencia fantástica: Informative nurses and Dr were very nice.

Experiencia negativa: The wait to see the doctor was 40 minutes.

Experiencia fantástica: Awesome

Experiencia positiva: If the Dr. had given me the correct info on what to do w/such a painful Fibro flare instead of giving me the opposite of what I should be doing. Also, I had to ask him to write down he said it was fibromyalgia which I do have instead arm pain which it mainly pain in my fingers.

Experiencia fantástica: The pediatricians are super friendly and personable. They make the kids feel comfortable and keep the parent informed.

Experiencia fantástica: Dr. Wu takes time to explain what options are available for treatments with pro and cons. She listens to what I have to say.

Experiencia negativa: 1. Dr. Brown is an incompetent doctor. I am very surprise how this doctor lack of knowledge and experience to common baby problems I asked. 2. Dr. Brown is physically handicapped. His hands shake when he was examining my son and press the instrument very hard against my son. 3. Dr. Brown picked my son and put on his lap without asking for my permission. My son was extremely frightened. 4. The visit took total 1 hr.45 mins. Waited 30 mins. for the vaccine after the doctor's examination. I had to go chase down the doctor twice to see what was taking so long. The nurses saw me and they don't even offer help. 5. The noise level in each station is very loud. The rooms seem like they are not sound proof.

Experiencia fantástica: Jomel does not feel awkwardness and felt comfortable through out the visit. Dr. Danai is so jolly, very helpful and professional.

Experiencia fantástica: Easy to get an appointment and the help was excellent.

Experiencia negativa: This pharmacy is is really bad every time I come here I have issues with pricing on my prescription. And I always have to get it fixed. Two stars for the labs and services or would give zero. Pharmacy get your things in order.

Experiencia fantástica: The Urology department at Kaiser medical offices in Hayward always does a super and excellent job. My doctor is one of the best, very caring and nice.

Experiencia fantástica: We completed the pre-appointment questionnaire online, which was not only easy but also comprehensive. MA Z welcomed us with friendliness and professionalism, being prompt and efficient. The kids immediately warmed up to her, creating a positive atmosphere. Dr. Duh was impressively punctual, quickly joining us in the exam room. His adept questioning demonstrated a deep understanding of my son's medical history, and he diligently updated the records based on the changes I shared from the past year. My son with Down syndrome had no trouble following Dr. Duh's instructions, and the entire experience was seamless. Dr. Duh's pleasant demeanor, extensive knowledge, thorough examination, and kindness make us feel incredibly fortunate to have him as our children's pediatrician.

Experiencia fantástica: Exelente cervicio muy buen doctor

Experiencia fantástica: I have not had a bad experience here. The pharmacy is quick & very friendly. I’ve been able to get vaccinated here with next to no wait. I don’t trust my mail delivery so I come here to pick up my scrips.

Experiencia fantástica: Great

Experiencia fantástica: The wait time was manageable. The doctor and staff were knowledgeable. I’m very grateful.

Experiencia fantástica: Everything go smooth, just the right amount of time got it done.

Experiencia fantástica: I told her how I was feeling and what I was feeling, She listened and gave me answers I appreciate it.

Experiencia fantástica: Dr. Wu is so caring and know what treatment plans are best for her patient. She is a very good specialist.

Experiencia fantástica: Paul was very nice and funny, I believe you and your child will enjoy him very much!

Experiencia fantástica: the doctor he seen was very compassionate went above and beyond for my grandson.

Experiencia fantástica: The Doctor was knowledgeable during our discursions. Answered all my questions with deep understanding of Nephrology. She was respectful in addressing my concerns.

Experiencia positiva: Good facility with competent doctors for pediatrics.

Experiencia fantástica: The young black lady was very helpful and kind, sorry I was in rush and forgot to ask her name, she was working in the pediatric reception, thank you ma’am

Experiencia negativa: Nia Stallworth in pediatrics is terrible. Bedside manner is the worst, Kaiser needs to fire her.

Experiencia fantástica: I been going lately and each visit was impressive. They rarely kept me waiting. I had a bronchoscopy procedure and my nurse dr.violetta is seriously the sweetest and most amazing one out there hands down. (:

Experiencia negativa: I just found out i have a renal mass with pain in my abdomen. I have been calling this location many times today to schedule an appointment and i dont get the phone answered and when they do the person on the other side hangs up. The neurology dept in hayward needs new receptionist. A more polite one. im scared at the moment and i just want to get seen by the doctor.

Experiencia negativa: Been having very strong abdominal pain for the past 4 days and was hoping to be seen at urgent care and the receptionist told me I couldn’t be seen for this. She directed me to either wait to be seen by my primary care or to the emergency room. Why wouldn’t I be seen for this? My stomach pain was a medical issue that had been bothering me for a while. I wouldn’t say it was a “emergency” but I would try to take care of this “urgently” since it had been a few days and no improvement. There was only was other person waiting in the urgent care and no one else and yet I couldn’t be seen??? On the Kaiser website itself for the urgent care description it literally says “Care for nonemergency • Nonurgent conditions such as care stomach pain…etc” I want someone to explain to me why was I turned down for medical care if I could of technically been seen for this??? This makes no sense at all. Very upset overall. It’s not like I got money to go to the emergency room to be seen soon and next appointment with a provider won’t be until a week from now. I can’t wait a week. Kaiser at this point don’t care about your health they only want your money. They rather have you spend $1000 dollars in the emergency room for what for them to tell you your ok and be prescribed OTC ibuprofen Thinking of changing medical insurance to somewhere else cause there’s always a issue with Kaiser in the past few years. If you value your life don’t come here.

Experiencia fantástica: Made appointment for broken toe Got there the 15 minutes early they ask for. Plenty of parking. We’re able to see me almost the minute I got inside. Intake tech was great. X-ray tech did a great job and was very careful to not injure. Charles the med tech then fixed the toe up, he was the BEST. Dr Nasir then filled me in on how best to heal properly. Entire experience was 5-star, staff especially

Experiencia positiva: Medical offices and pharmacy only.

Experiencia fantástica: I like this place alot. The people are nice too.

Experiencia negativa: 10/10 do not recommend the cafe. Lady was rude. Forgot to put on a mask and she snapped that we needed a mask to be inside the building. She could have approached it differently and directed us to the information desk where they had masks for people. Instead, I went to my car for a mask and saw the information security person handing them out. And that's why I'm not spending money there today. Because you were rude.

Experiencia fantástica: Covid-19 compliant.

Experiencia fantástica: The pharmacist there are really helpful it's the better Pharmacy for Kaiser less people there

Experiencia fantástica: We love this office. Dr. Brown is great.

Experiencia fantástica: Alyssa was amazing, id break my foot 100 times to see her!!! Dr Yamanaka was so nice and the staff despite being understaffed was very friendly and with a little bit of patience and kindness made a bad situation that much better. ALYSSA IS A ROCKSTAR!!

Experiencia fantástica: When all other locations were full and could not see me for my urgent situation, Sleepy Hollow could. Very professional, saw me promptly, x-rays and diagnosis. All finished in about 2 hours on a weird Thursday evening. Many thanks.

Experiencia fantástica: Convenient quick friendly service..

Experiencia negativa: I went to the pharmacy March 20121 for my prescription of course and I waited a couple of minutes for my name to get called. Unfortunately, I waited over 45 minutes, so then I followed up. The pharmacist just said “ Oh, I don’t know why your name didn’t called.” Hello I’ve waited over 45 minutes and my prescription is ready and you don’t know. Come on! It’s frustrating really. Hello it’s COVID time and the EXPOSURE.

Experiencia negativa: El sistema del teléfono es demasiado tardado

Experiencia positiva: Customer service. Be nicer please!

Experiencia fantástica: Very clean building. Most staff members are friendly.

Experiencia fantástica: Fast friendly and conveniently located to me. I order online and they always have my order ready before the eta.

Experiencia negativa: Not too long ago my child had an appt with a female DR in the Allergy department. She is very unprofessional and comes off as very cold. Thankfully we don't need to see her again! I would recommend going elsewhere. I have had no issues with the PEDI doctors at SH and most if not all are warm and caring, but NOT her!

Experiencia negativa: The appointment was at 2:45pm it's 3:39pm and still waiting just for vaccines to my son almost an hour waiting seriously!!!!!! Kids doesn't have patient at all why are you putting on a schedule and don't respect people time

Experiencia negativa: I'm not a person that goes to the hospital until I absolutely have to. I had a work-related injury with severe pain and swelling in my ankles. Firstly the front desk lady was very rude and short with people, telling pretty much everyone to leave and go to an Emergency Room. When I finally got to the doctor she did nothing but send me for X-rays and blood work and tell me she didn't know what was wrong. I left still in pain and sad that they could not help me. Not even a prescription for the pain. Avoid this place! you will not get any "Urgent care" that you need.. they are just here to collect fees from you and your insurance.

Experiencia fantástica: Staff is very nice and friendly, the lab does work fast and it is convinient.

Experiencia fantástica: Quickest and smoothest hospital experience of my life. Whole visit took 45 minutes and included following: parking, check-in, nurse evaluation, doctor evaluation, x-ray, x-ray analysis, doctor explanation of x-ray results. Would give more stars if I could.

Experiencia fantástica: This is by far the best pediatric facility in the region - never had a problem, with three children and sometimes pretty serious issues. If there is a need for some uber-specialist or machinery that is not available here, they will refer to the place that have it everything handled by the Kaiser Network and without ever seeing any paperwork. The sleepy hollow facility has recently been renovated - unfortunately they removed the fish tanks that were so good for the kids while waiting.

Experiencia fantástica: Fast and easy

Experiencia fantástica: Best Service , quick, friendly Staff. I've been to many Kaiser Pharmacy's this one is by far the best!

Experiencia fantástica: I had suffered from asthma and they helped me to get better of asthma and now today I don't feel like I have asthma

Experiencia negativa: Llame para hacer una cita para mi hija y me atendio de una manera grosera me pregunto que si cuanto tenia de fiebre mi hija alo que yo le digo que nose porque no tengo un termometro pero basta ser pendejo para no saber que es fiebre estaba la nina que quemaba de caliente y me dice como no sabe cuanto es de fiebre le voy a pasar ala enfermera y le digo yo quiero una cita con la doctora alo que me responde nuevamente es como ocho minutos de espera para hablar con una enfermera la voy a transferir y lo hizo .es repugnante encontrarse con este tipo de personas .la senorita se llama maria me atendio mayo 20 2019 alas 10:35 am ..

Experiencia fantástica: It took me 5 minutes to get registered get my flu shot and I was out the door very nice people fast and convenient location

Experiencia positiva: Clean and convenient

Experiencia fantástica: Great place. Kept clean. Pharmacy employees know me. Haha

Experiencia fantástica: I work there..

Experiencia fantástica: Always great and friendly. Love the check-in staff as well as the doctors. Dr. Amin is always awesome with my kids!!!

Experiencia fantástica: The staff is friendly, courteous and professional. I recommend this pharmacy as my experience was good.

Experiencia negativa: Wanted to give 0 stars, Truely don't understand how an urgent care facility (which is attached to Pediatrics) could take such awful care of children ! My son is 8 and needed stitches in his lip(ended up needing 5), he has problems which he takes medication for but they were so concerned with having me just pin his legs down that I couldn't even speak to him to calm him down. Dr. Hasina nasir and her "team" have made this experience one we will never forget and ensures we will not be returning to this facility. (Fyi my son's incident happend at 9am they told us to wait till 4 for care !) The ER in the San leandro facility is so over the top amazing and made us all feel so comfortable and I can't even thank them enough!

Experiencia negativa: The worst experience that I've never had in my life!

Experiencia negativa: I GAVE 1 STAR BECAUSE I HAD TO. THIS SHOULD BE ZERO STARS AND HERE IS WHAT I THINK. I always thought urgent care was open to anyone. Doesnt matter the reason. I Called to make a appointment because my throat is on fire and I am told that they only see people for certain symptoms and mine wasn't one of them. So rather than being able to drive 5 minutes away I have to drive 15 to 20 minutes while I am sick. Just to let you know Kaiser, Urgent care is for people with NON life treating illness so that they don't jam up the ER and are unable to get a appt with their regular doctor. Not people with certain symptoms. Now I see why this place has such bad reviews.

Experiencia negativa: Never Have I had To deal with a series of redudant Menus and prompts only to be disconnected every single time. Then at the end when a staff member finally takes you seriously They bombard you with all sorts of Personal Questions, Felt more like the a personal census. I understand that this is all done for security, but I think you may have taken things too far and made it all far more complicated than it really is. Problem now is - when you need to speak to a live person instead you get , some AI asking stupid questions. I can say for certain, Kaiser Permanente IS NOT PERMANENTE - I At this rate this organization is heading for an imanent and PERMANENTE demise.

Experiencia fantástica: Dr Andrew Brown is just amazing my daughter always feels at ease when he speaks to her.

Experiencia fantástica: great, friendly experience. Doctors are awesome. Waaaaaay better than the new san leandro one.

Experiencia negativa: Wow I almost never do a review, but this place is horrible - uncaring, unprofessional, there were not that many people and I made an appointment but had to wait around an extra hour. Go to San Leandro, Fremont or Oakland if you can afford. Avoid at all times.

Experiencia negativa: Came in today 04/11/17 at 4.28pm due to abdominal pain and it was pretty severe pain. Told the front desk lady and she tells me they have one appointment available for 6pm. That's a 2hour wait for a patient who said she has abdominal pain. Still waiting to see the Doctor and hopefully I get to see one today because the pain is intense. Why can't they have more doctors on duty who can help people who are in intense pain rather than waiting for 2hrs to be seen. So sad to know that we pay so much for medical insurance but when you need help you are told to wait for the longest time

Experiencia positiva: They have some great doctors here, but the wait is always long and the pharmacy lines are crazy in this place at almost any time of the day.

Experiencia negativa: Frustrated. Please change the pharmacy hours on the google search that the close time is 9:00 pm, not 9:30 pm. Went there tonight arriving at just at 9:00 (only to pick-up a called in order) and the doors were already locked.

Experiencia negativa: Urgent care was a joke. Spent two hours here for them to tell me what I already knew. Yes my knee is swollen I can see that without your xray! Doctor spend less then 2 minutes with me within those two hours. They "forgot" I was waiting on a splint until the castor happened upon me in the room. The rooms are dirty and outdated. I prefer redwood city facilities but this was the only place that had an opening for today. Now I know why I never knew it existed before. Front desk staff was not much more professional joking about whether the castor and other doctor would show up for the day (while theyre were patients waiting for said doctor and castor). All around unprofessional and uncaring. Kaiser needs to step up theyre game with this location.

Experiencia negativa: Kaiser Permanente is the absolute worst, everything revolves around the facility. Too bad so sad if you have an emergency that doesn't coincide with their hours, policy or procedures. It would take far too much time share my Kaiser Permanente wo's. The incompetence of this place is astonishing. When ever I've mentioned my disappointment with their staff, they too share there disapproval of the treatment they receive as a patient. So sad. I would NOT recommend to anyone!

Experiencia positiva: Hospital moved to San Leandro but still has urgent care and pharmacy services even on holidays

Experiencia negativa: Absolutely hated going to urgent care. Went in for a supposed injured rib and all the Dr did was put a stethoscope to my back and listened to my one lung. Not once did he feel my back to see if everything felt ok. Took an xray and rushed me out.

Experiencia negativa: Jamal

Experiencia negativa: I came in a while ago my leg was driping blood they did a sloppy job bandaging it up.

Experiencia positiva: Standard hospital and medical offices here